If you have technical questions regarding the use of our products,
please first visit the Products pages,
select the appropriate software's link, and study the available online documentation and FAQ list.
You may also send Email to our Customer Support
address regarding technical questions or suggestions.
If you purchased a product from us, please include your registration information when contacting Customer Support,
so you can get priority processing.
We answer all Emails typically on the same day. If you do not receive a response to your query within three business days, then chances are that some spam filtering eliminated our reply Email on your side. Please check for this problem, and resend your message.
When applying for technical support, please mention all relevant information,
like device model and version, product version, and a detailed description of the problem.
Bug reports should include step-by-step instructions for reproduction.
If you encounter a Certificate error when installing our products,
please follow this advice.
Contact Email addresses
Software beta test information
Several upcoming releases are currently in pre-beta development phase,
or participate in invitation-based beta tests.
Public beta tests will be announced on this web site,
furthermore in product-specific threads of the discussion forums